<aside> 👋🏾 Welcome to the Customer Support Dashboard !
This page contains Ticket System, Knowledge base, with FAQs, Support Documentations for the Support team to handle the queries.
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<img src="/icons/arrow-down_green.svg" alt="/icons/arrow-down_green.svg" width="40px" /> This the public page for customers and clients to add their query.
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<aside> <img src="/icons/ticket_green.svg" alt="/icons/ticket_green.svg" width="40px" /> Ticketing System
This database collects queries from clients from this page Agile Co.’s Customer Support and creates an entry below.
The different views below shows tickets grouped by Status, Assigned to , and the closed tickets seperately .as well.
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<aside> <img src="/icons/brain_green.svg" alt="/icons/brain_green.svg" width="40px" /> Knowledge base
This database has list of FAQs and Support documents to help the support team in resolving the queries rasied by the customers, and clients with views categorized by Status, and Filtered by Approved Docs.
The New FAQs can be added using the template which you can create inside an empty page.
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